Single point of contact
Staying with people from the first call through the first appointment so next steps stay clear.
About us
Our team
Jacquelen Citalan
Jacquelen Citalan is Patient Onboarding Coordinator at Mood Institute in Milford and Southport, Connecticut. She is a single point of contact from the first call through the first appointment, supporting insurance verification, registration, referrals, and records coordination. She previously served as a medical receptionist at Valley Orthopaedic Specialists and as a CNA at Benchmark Senior Living.
- Patient Onboarding
- Administrative team
Jacquelen Citalan supports patient onboarding at Mood Institute as a single point of contact from the first call through the first appointment in Milford and Southport, Connecticut.
Her work includes registration support, insurance verification workflows, referral coordination, and records coordination with patients, families, and referring offices. She is a bilingual communicator and previously served as a medical receptionist at Valley Orthopaedic Specialists and as a CNA at Benchmark Senior Living.
Patients and families can contact Jacquelen with practical questions about getting started, registration, referrals, and records.
Qualifications
- Patient Onboarding Coordinator, Mood Institute (April 2026–present)
- Single point of contact from first call through first appointment
- Insurance verification, registration, referral, and records coordination
- Prior medical receptionist, Valley Orthopaedic Specialists
- Prior CNA, Benchmark Senior Living
- Bilingual communicator; B.S. Health Sciences, Franklin Pierce University
Education & training
- Bachelor of Science, Health Sciences, Franklin Pierce University
- CPR training as maintained in credentialing records
- Certified Nursing Assistant (CNA) credential as maintained in records
How this role supports care
Steady coordination
Supporting registration, coverage checks, referrals, and records without rushing the process.
Careful communication
Keeping patients, families, and referring offices informed through practice channels built for healthcare operations.
Published resources
Articles by Jacquelen Citalan
Explore every Mood Institute resource attributed to Jacquelen.
From first call to first appointment
The practical steps onboarding coordinates before your first Mood Institute appointment.
Patients & FamiliesAsking current providers to send records
A five-step records request and a ready-to-use phone or portal message.
Patients & FamiliesReferral packets that help onboarding
A concise checklist for sending a referral packet that onboarding can act on.
Referring ProvidersCoordinating insurance and records with referring offices
A practical way for referring offices to coordinate coverage information and records with onboarding.
Referring ProvidersRouting research questions without determining eligibility
What to say at the front door so your research question reaches the right team.
Research ParticipantsWhat to bring if you are exploring care and research
A first-visit checklist for people considering clinic care, research, or both.
Research ParticipantsFront-door registration and coverage coordination
Verification questions for reviewing registration and coverage workflows at a research-capable clinic.
Research SponsorsProtecting information while coordinating records
Practical questions for verifying secure records coordination at the front door.
Research Sponsors